Pipedrive vs Salesmate: The Ultimate CRM Comparison

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Deciding on the right CRM can be tough for businesses aiming to streamline their sales process. Both Pipedrive and Salesmate offer robust solutions tailored to enhance customer relationship management.

This article delves into featurespricing, and user feedback to help you choose the system that fits your company’s needs perfectly. Discover which CRM stands out in our head-to-head Pipedrive vs Salesmate comparison.

Key Takeaways

  • Pipedrive is user-friendly with 400+ integrations and a visual sales pipeline, but advanced reporting costs more.
  • Salesmate suits smaller businesses with unlimited reports and affordable pricing, plus text messaging and Power Dialer features.
  • Both CRM platforms offer automation to save time on tasks, but their interfaces differ in ease of use.
  • Pipedrive starts at $14.90/user/month while Salesmate’s starter plan is $12/user/month; both have free trials to test out features.
  • User reviews suggest Pipedrive excels in ease of use and Salesmate offers great value for small businesses.

Pipedrive vs Salesmate: Comparison

Pipedrive is a popular CRM platform known for its user-friendly interface and powerful sales pipeline management. It offers essential features like contact management, automation, and reporting to help businesses close more deals efficiently.

Salesmate is a user-friendly CRM platform that offers features such as contact management, sales automation, reporting and analytics, integrations, and ease of use.

Bottom Line
editor’s choice
Rating: 4.6/5
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Bottom Line
Pipedrive is a powerful sales engagement platform for sales teams small and large, offering a centralized data hub, automation, multichannel communication support, analytics, and integrations with hundreds of popular third-party tools.
Intuitive Interface: Pipedrive offers a user-friendly interface, making it easy for users to navigate and use the software.
Sales Pipeline Management: It provides a visual sales pipeline that allows users to track deals and sales processes effectively.
Integration Capabilities: Pipedrive integrates well with various third-party apps and services, such as Google Apps, MailChimp, and Trello.
Customization: Users can customize the software to fit their specific sales processes and workflows.
Mobile App: Pipedrive offers a mobile app that enables users to manage their sales processes on the go.
Limited Reporting: Some users find the reporting capabilities of Pipedrive to be somewhat limited compared to other CRM software.
Lack of Advanced Features: Pipedrive may lack some advanced features that are available in other CRM systems, which can be a drawback for certain businesses with more complex needs.
Costly Add-ons: While the basic features are reasonably priced, some users find the additional features and add-ons to be relatively expensive.
runner up
Rating: 4.5/5
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Bottom Line
Salesmate is a highly regarded CRM known for its user-friendly interface, quick contact and deal management, and exceptional support. It is particularly suitable for small teams and individuals, offering an intuitive platform for staying in touch with contacts and nurturing leads.
Robust Automation: Salesmate offers strong automation capabilities, allowing users to automate repetitive tasks and streamline their sales processes.
Customizable Pipeline: Users can customize their sales pipelines to match their specific sales stages and processes.
Integrated Communication: Salesmate integrates with email, phone, and other communication channels, making it easy for users to communicate with leads and customers directly from the platform.
Advanced Reporting: It provides detailed and customizable reporting features, giving users valuable insights into their sales performance.
Affordable Pricing: Salesmate offers competitive pricing, making it an attractive option for small and medium-sized businesses.
Learning Curve: Some users may find Salesmate to have a steeper learning curve compared to other CRM systems.
Limited Third-Party Integrations: While Salesmate integrates with popular tools like Google Apps and MailChimp, it may have fewer integrations compared to some other CRM platforms.
Mobile App Limitations: The mobile app of Salesmate may have some limitations compared to its web-based counterpart.

To learn more about how Salesmate compares to Pipedrive, keep reading!

Key Features of Pipedrive

Pipedrive stands out for its focus on visual sales pipelines and ease of use. It helps teams manage leads and close more deals efficiently.

Pipedrive vs salesmate
  • Customizable visual sales pipelines: You can easily create and customize your sales pipeline to match your unique sales process.
  • Contact and lead management: Pipedrive keeps all your contact information in one place, making it easy to follow up on leads.
  • Team collaboration tools: Share files, set up meetings, and track communications to ensure everyone is on the same page.
  • Task automation: Automate repetitive tasks so you can focus on selling rather than admin work.
  • User-friendly interface: Navigate through a clean dashboard with drag-and-drop simplicity.
  • Enhanced reporting: Access insightful reports to analyze past performance and forecast future sales.
  • A broad range of integrations: Connect with over 400 apps including Google Drive, Zapier, and various marketing automation tools.
  • AI sales assistant: Get helpful tips and reminders from an artificial intelligence feature designed to improve your sales process.

Key Features of Salesmate

Salesmate stands out as a great choice for small businesses looking to grow. It combines affordability with a suite of powerful features. Here are some key aspects that make Salesmate an effective CRM:

Pipedrive vs salesmate
  • Built-in Text Messaging: Allows users to send and receive texts directly within the platform.
  • Power Dialer: Speeds up the calling process by dialing numbers automatically and moving through call lists efficiently.
  • Sales Sequences: Automates follow-up emails and tasks, helping sales teams stay on top of leads.
  • Unlimited Reports: Users can create as many reports as needed to analyze data deeply.
  • Dashboard Customization: You can customize dashboards with up to 10 widgets to keep important information at the forefront.
  • Shared Team Inbox: Teams can access a centralized inbox for better communication and collaboration.
  • Native Integrations: Connects seamlessly with over 40 different apps and tools, making workflow easier to manage.
  • Zapier Integration: Expand functionality by linking with hundreds of apps through Zapier for more automation possibilities.

Pipedrive vs Salesmate: A Direct Comparison

When comparing Pipedrive and Salesmate, it’s important to consider their contact management, automation, reporting and analytics, integrations, and ease of use. Each CRM has its own unique strengths and weaknesses in these areas that can impact your business operations.

Contact Management

Pipedrive makes keeping track of contacts simple. Users can organize and access all their customer information in one place. They can also see a timeline of past interactions and plan future ones.

Salesmate brings ease to contact management as well with its streamlined interface. It organizes contacts, offers history tracking, and helps build stronger customer relationships.

Pipedrive vs salesmate

Pipedrive Contact Management

Both platforms let sales teams manage their network efficiently. Pipedrive includes lead generation tools that work hand-in-hand with contact management features for growing your business network.

Salesmate also steps up the game by integrating product management into its contact system, showing users more about customer preferences and needs. Now, let’s look at how automation features compare between these two CRMs.


Both Pipedrive and Salesmate help you automate tasks to save time. Pipedrive’s Advanced plan lets you set up email campaigns and manage leads automatically. You can make custom automation journeys to guide your sales process with ease.

Salesmate also has powerful automation tools that speed up your workflow. It creates personalized sequences for emails, texts, and other activities without manual input.

Pipedrive Automations

Pipedrive Automations

Salesmate offers a visual drag-and-drop interface for building automations that are simple and intuitive. With these CRM tools, businesses of all sizes keep their sales pipeline flowing smoothly.

The right software turns repetitive work into background tasks allowing teams to focus on selling more effectively.

Next comes the importance of reporting and analytics in comparing Pipedrive vs Salesmate.

Reporting and Analytics

Moving on from automation, let’s dive into the reporting and analytics aspects of Pipedrive and Salesmate. Pipedrive offers solid sales and customer reporting, but it limits many reports unless on its Enterprise plan.

Pipedrive Reporting

Pipedrive Reporting

On the other hand, Salesmate provides unlimited reports with a limitation of 10 widgets on the dashboard. Moreover, for integrations, Pipedrive offers a more extensive list with over 400 native integrations as well as Zapier integration while Salesmate has 40+ native integrations along with Zapier integration.


Pipedrive boasts over 400 native integrations, while Salesmate offers 40+ native integrations. Both CRMs can also connect to thousands of apps through Zapier, including popular tools like Mailchimp and Google Calendar.

Pipedrive Integrations

Pipedrive Integrations

This wide range of integrations ensures seamless connectivity with various platforms and applications, allowing users to streamline their workflows and centralize their data effectively.

Salesmate Integrations

Moving on to “Ease of Use,” let’s explore how user-friendly Pipedrive and Salesmate are for businesses seeking an intuitive CRM solution that aligns with their operational needs.

Ease of Use

Pipedrive offers a user-friendly interface, complete with polished demo videos and color-coordinated views. It also provides sample data for trialing the platform, making it visually appealing and easy to use for reporting and pipeline management.

Pipedrive vs salesmate

Pipedrive Interface

On the other hand, Salesmate has a less intuitive interface compared to Pipedrive, which may require additional effort from users to navigate effectively.

Pipedrive vs salesmate

Salesmate Interface

With its Forecast view and visually appealing features, Pipedrive stands out as a more user-friendly option, providing a more straightforward experience for users in managing their sales processes.

Pricing Analysis: Pipedrive vs. Salesmate

Pipedrive offers a range of pricing plans starting at $12.50 per user per month, while Salesmate’s starter plan is priced at $14.90 per user per month. Both platforms offer a free trial to help users determine which option is suitable for their business.

Pipedrive Pricing

Pipedrive’s pricing spans from $14.90 per user for the Essential plan to $99 per user monthly for the Enterprise plan, offering a range of features at different price points. The Essential plan provides basic CRM functions while the Advanced plan provides automation and pipeline management tools, and the Enterprise plan enhances sales and customer reporting extensively with advanced analytics.

Pipedrive comparison

The Essential Pipedrive package starting at $14.90 gives businesses access to essential CRM features such as contact management, email tracking, and recurring revenue reports aiming for cost-effectiveness; whereas the high-tier plans offer more comprehensive automation tools catering to complex business needs at a higher cost.

Salesmate Pricing

Moving on to Salesmate Pricing, this CRM software offers a Basic plan starting at $23 per user per month. For businesses needing more advanced features, Salesmate also provides the Enterprise plan with custom pricing.

The Basic plan includes unlimited deals and contacts, along with 2 GB storage per user. Furthermore, users can enjoy unlimited reports and up to 10 widgets on their dashboard.

Salesmate Pricing

Salesmate’s native integrations extend to over 40 platforms, alongside compatibility with Zapier for additional third-party connections. With critical functions such as Power Dialer, Built-in Text Messaging, Sales Sequences, and a Shared Team Inbox, Salesmate emerges as a solid alternative to Pipedrive for sales teams seeking enhanced automation and customer management capabilities.

User Reviews

Read real user experiences and feedback on Pipedrive and Salesmate to help you make an informed decision on which CRM is the better choice for your business. Hear directly from users about their experiences with both platforms.

Pipedrive User Reviews

Pipedrive receives high praise for its user-friendly interface, making it easy for sales teams to navigate and utilize the platform efficiently. Users appreciate the polished demo videos which help them quickly understand and maximize the features.

The extensive list of native integrations (400+) and compatibility with Zapier allow seamless connectivity with other business tools, enhancing overall workflow. Pipedrive’s pricing starting at $14.90 per user per month for essential features offers excellent value for money, although users note that some advanced reporting is restricted to the Enterprise plan.

The solid options for automating campaigns and pipeline management on Pipedrive’s Advanced plan have been commended by users, who find these features beneficial in optimizing their sales strategies.

Additionally, Pipedrive stands out with its AI sales assistant feature, providing valuable support to sales teams. However, users also highlight limited reports unless on the Enterprise plan as a drawback.

Despite this limitation, Pipedrive remains a preferred choice due to its ease of use and value-packed pricing plans compared to other CRMs.

Salesmate User Reviews

Users praise Salesmate for its intuitive interface and user-friendly features, making it easy to navigate. The customizable filters and automation sequences are highlighted as valuable tools for streamlining sales processes.

Customers appreciate the personalized approach that Salesmate offers, emphasizing productivity for all users. Small businesses particularly find the platform beneficial due to its affordability and value-driven pricing structure, allowing them to enjoy advanced CRM functionalities without breaking the bank.

Additionally, the 15-day free trial option with no credit card requirement has received positive feedback from users looking to explore its capabilities without commitment.

Conclusion: Pipedrive vs Salesmate

Both Pipedrive and Salesmate have their strengths when it comes to managing the sales pipeline and boosting team performance. Pipedrive shines when it comes to deep customization, detailed analytics, and breadth of integrations – making it suitable for larger organizations with more complex processes.


Pipedrive Editor's Choice

Pipedrive excels in the core areas of pipeline visibility, reporting, and integrations.

On the other hand, Salesmate makes it easier for growing SMBs to get automated and simplify their pipeline with an intuitive platform geared more towards sales performance management right out of the box.


Salesmate Runner Up

Salesmate focuses more on sales performance management, automation, and ease of use.

Ultimately, between Pipedrive vs Salesmate, the choice comes down to your business’ specific priorities and maturity stage. Companies seeking a highly customizable pipeline mapped exactly to their workflow with data insights at their fingertips can see strong gains with Pipedrive.

Whereas fast-growing companies wanting a simpler all-in-one sales platform to motivate their team will find a great match with Salesmate. Evaluating their strengths aligned to your needs will determine which solution delivers more long-term value.

Choose the CRM that aligns with your business needs to optimize sales and customer management efficiently.


1. What are Pipedrive and Salesmate?

Pipedrive and Salesmate are both customer relationship management (CRM) software options that help businesses manage their sales, email marketing, and customer support.

2. How do I choose the best CRM for my business in 2024?

To choose the best CRM, compare Pipedrive vs Salesmate by looking at user-friendliness, features like drag-and-drop deals, workflow automation, social media integration, and verified user reviews.

3. Can Pipedrive or Salesmate integrate with Google Workspace and other tools?

Yes! Both Pipedrive and Salesmate can work with Google Workspace apps like Gmail and Google Docs as well as other digital marketing tools to make managing your business easier.

4. Does either CRM offer special features for specific industries like mortgage or internet service?

While each platform has general sales force automation capabilities suitable for many industries, you should check if they have specific templates or integrations that fit your industry’s needs through their app marketplace.

5. Are there any AI features in these CRMs to help with marketing strategies?

Yes, some CRMs may include AI feature enhancements to improve things like lead scoring or predicting the best time to reach out to contacts based on past touchpoints across various platforms such as Twitter or LinkedIn.

6. Do Pipedrive or Salesmate give insights through reports and dashboards?

Both CRMs provide reports and dashboards which can display key performance metrics from webinars engagement data to electronic communications effectiveness helping you refine your marketing campaigns.

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